Project Wombat
- Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
- http://project-wombat.org/

Guidelines for Behavioral Performance of Reference and Information Services Professionals
- Criteria list to be used to evaluate the reference skills of library staff.
- http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.htm

Guidelines for Medical, Legal, and Business Responses
- Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
- http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesmedical.htm

Cooperative Reference Service Policy Manuals
- Guidelines to help libraries create cooperative agreements to share reference services between institutions.
- http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinescooperative.htm

Minnesota Opportunities for Reference Excellence
- The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
- http://www.arrowhead.lib.mn.us/more/

Management by Wandering Around: Reference Rovering and Quality Reference Service
- Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
- http://www.michaellorenzen.com/mbwa.html

Sites for Reference Sources
- Collection of links that library staff would find useful in conducting reference work.
- http://www.librarysupportstaff.com/librefpg.html