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  Web Usability (101)

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Featured Websites in this category
http://www.nap.edu/readingroom/books/screen/index.html#contents
Featured Site More Than Screen Deep Open in a new browser windowLink Details
- Computer Science and Telecommunications Board (CSTB) of the National Research Council convened a steering committee to evaluate and suggest fruitful directions for progress in user interfaces to computing and communications systems. A very informative sit
- http://www.nap.edu/readingroom/books/screen/index.html#contents

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Regular Websites in this category

Opquast Open in a new windowLink Details
- A list of best practices intended to improve the quality of on-line services.
- http://www.opquast.com/

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Universal Usability Open in a new windowLink Details
- Includes an online version of the book "Access by Design: A Guide to Universal Usability for Web Designers" by Sarah Horton, along with links to other useful resources.
- http://universalusability.com/

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Norman, Don: Human Centred Design Open in a new windowLink Details
- Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen.
- http://www.jnd.org/dn.mss/gratuitous_grap.html

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Adobe - Flash : Usability Open in a new windowLink Details
- Usability tips, examples, test case, quotes, related articles and a Flash forum for site developers.
- http://www.adobe.com/devnet/flash/testing_usability.html

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Webmaster's Corner Open in a new windowLink Details
- A commentary on web usability, design, and direction aimed at the beginning web developer.
- http://www.newramp.com/webmasters/archive.asp

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Jeffrey Veen: The Usability of Subscribing to Feeds Open in a new windowLink Details
- RSS feeds are surprisingly difficult for the average user to use.
- http://www.veen.com/jeff/archives/000733.html

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Eyetools Research Open in a new windowLink Details
- Greg Edwards on design and content optimization through eyetrack testing: measuring what people read, look at, skip, and ignore on webpages.
- http://blog.eyetools.net/

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Various: WebWord Interviews with the Experts Open in a new windowLink Details
- Site includes usability articles written by John S. Rhodes. This page is a good starting point.
- http://webword.com/interviews/index.html

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Tognazzini, Bruce: First Principles Open in a new windowLink Details
- Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services.
- http://www.asktog.com/basics/firstPrinciples.html

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Szuc, Daniel: Usability in Hong Kong Open in a new windowLink Details
- Interview detailing the approach to web usability in Hong Kong.
- http://webword.com/interviews/szuc.html

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Spool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective Open in a new windowLink Details
- "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.
- http://www.ddj.com/documents/s=2894/nam1012433861/

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Spool, Jared: Hard Evidence from Research Open in a new windowLink Details
- Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted
- http://www.ddj.com/documents/s=2894/nam1012433859/

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Schaffer, Eric: How to Develop an Effective GUI Standard -- PDF file Open in a new windowLink Details
- From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.
- http://www.humanfactors.com/downloads/guistandards.pdf

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Schaffer, Eric: How to Develop a Corporate Intranet Standard Open in a new windowLink Details
- From the consultants of Human Factors International.
- http://www.humanfactors.com/downloads/webstandards.pdf

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Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo! Open in a new windowLink Details
- Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets.
- http://www.ddj.com/documents/s=3011/nam1012433819/

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Rosenfeld, Lou: Is Less Really More? Open in a new windowLink Details
- When it comes to the usability factor of tables of contents, is less really more?
- http://www.ddj.com/documents/s=2890/nam1012433856/

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Morville, Peter: Virtual Documents: The Challenges of Chunking Open in a new windowLink Details
- Advice for determining a level of granularity in breaking up documents for online viewing.
- http://www.ddj.com/documents/s=2604/nam1012432737/

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Morville, Peter: Building a Synonymous Search Index Open in a new windowLink Details
- Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.
- http://www.ddj.com/documents/s=2879/nam1012433844/

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Jef Raskin Open in a new windowLink Details
- A site by and about Jef Raskin, interactive systems design expert.
- http://jef.raskincenter.org/

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Schroeder, Will: Testing Web Sites with Eye-Tracking Open in a new windowLink Details
- Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site.
- http://www.uie.com/articles/eye_tracking/

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Roger C. Parker - Eleven Common Web Page Design Frustrations and How To Cure Them Open in a new windowLink Details
- How to keep web page design from interfering with communication to visitors.
- http://www.newentrepreneur.com/Resources/Articles/12_Com_Mis/12_com_mis.html

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Some Simple Techniques In Making Your Website Accessible Open in a new windowLink Details
- Tutorial by Andrew Pae, Technical Coordinator at the ADAPTS Office at Georgia Tech. General design principles plus resources for additional information.
- http://www.adapts.gatech.edu/general_resources/webaccess.htm

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Improving Web Site Usability and Appeal Open in a new windowLink Details
- Guidelines compiled by MSN Usability Research to provide designers and producers with ideas to increase the usability and appeal of Web sites.
- http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsiteplan/html/improvingsiteusa.asp

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Publish.com - Five Usability Principles For Web Design Open in a new windowLink Details
- Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control.
- http://www.findarticles.com/p/articles/mi_zd4149/is_200309/ai_n9477209

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Publish.com - Usability Matters Open in a new windowLink Details
- Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers."
- http://www.publish.com/article2/0,,1762078,00.asp

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Publish.com - Flash and Usability Open in a new windowLink Details
- Guidelines for usable Flash, By Ilise Benun.
- http://www.publish.com/article2/0,,1757914,00.asp

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Scottberkun.com Open in a new windowLink Details
- Expert columns on web usability, interaction and web design.
- http://www.scottberkun.com/essays/

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Web Usability Articles Open in a new windowLink Details
- Several years of usability-related articles from Digital Web Magazine.
- http://www.digital-web.com/topics/usability/

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alt tags - Muddling Through Open in a new windowLink Details
- Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn’t clear what they are supposed to do in any given situation."
- http://www.alttags.org/archives/2004/06/29/37/

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Croc O' Lyle Open in a new windowLink Details
- Weblog by a practicing User Experience Architect. Usually about usability, design information architecture and e-business.
- http://crocolyle.blogspot.com

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Bohmann Usability Open in a new windowLink Details
- News weblog covering web usability in Europe.
- http://www.bohmann.dk/observations/

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Pointafter.com - 20 Do's and Don'ts of Web Usability Open in a new windowLink Details
- Tips from George Prociuk.
- http://www.pointafter.com/Archives/nl0204.htm

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Principia Hypertextica: Introduction Open in a new windowLink Details
- A mathematics educator's view of web design. Encourages speed, accessibility, validity, and navigability. Discusses difficulties of math typesetting on the web.
- http://www.cst.cmich.edu/users/chaff1ra/m132/WWW/type/

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Vaspers the Grate Open in a new windowLink Details
- Insights into web writing, user-focused web design, and web credibility enhancement.
- http://vaspersthegrate.blogspot.com/

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Vaspers the Grate: Web Credibility Destroyers Open in a new windowLink Details
- List of design issues that pollute an overall impression of trustworthiness and dependability.
- http://vaspersthegrate.blogspot.com/2004/06/web-credibility-destroyers.html

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Adaptive Path - 90% of All Usability Testing is Useless Open in a new windowLink Details
- Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it."
- http://www.adaptivepath.com/publications/essays/archives/000328.php

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Hot Text: Web Writing That Works Open in a new windowLink Details
- Articles from trainer-writer team Jonathan and Lisa Price. Ideas and services for web writers, editors, and content managers.
- http://www.webwritingthatworks.com/

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STC SIG - Usability Open in a new windowLink Details
- Forum to share information, resources and experiences on issues related to the usability and user-centered design. It is the home of the Usability Special Interest Group of the Society for Technical Communication.
- http://www.stcsig.org/usability/

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Don't Link to Us Open in a new windowLink Details
- Highlights stupid linking policies by linking to web sites that attempt to impose substantial restrictions on other sites that link to them.
- http://www.dontlink.com

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Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox) Open in a new windowLink Details
- Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show.
- http://www.useit.com/alertbox/20031222.html

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Nielsen Norman Group