TeleTech
- Customer management, business-process and database-marketing solutions. Includes news and resource library.
- http://www.teletech.com/
SatisFusion
- Outsourced services and software solutions that manage direct relationships between manufacturers and their customers, including CRM, product registration, surveys, warehousing and rebate management.
- http://www.satisfusion.com
Princeton Consulting
- Customer management solutions, including Customer relationship management, multi-channel contact centers, data integration and analysis. Features management, company background, values, partners, news and client list.
- http://www.princecon.com/
InteractCM
- Provider of customer management services including consulting, outsourcing, and seminars.
- http://www.interactcm.com/
Deep-Insight
- Web-based, customer and employee satisfaction and relationship management assessment services and software.
- http://info.deep-insight.com/
Harte-Hanks, Inc.
- World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)
- http://www.harte-hanks.com/
Tariva, Inc.
- Web based customer relationship management software available in both hosted and installed versions.
- http://www.tariva.com/
Advantage Interactive Corp.
- Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
- http://www.advantageinteractive.com/
Zamba Corporation
- Designs, implements and integrates enterprise-level applications to facilitate sales automation, call center management, marketing automation, and automated field service and sales. (Nasdaq: ZMBA).
- http://www.zambasolutions.com/
CRM Assist
- Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.
- http://crm.ittoolbox.com
SRD Group
- CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.
- http://www.srd-grp.com
The Better Client Service
- A collaborative effort between businesses to better inform themselves of specific Client behaviors both positive and negative.
- http://www.betterclients.com
SociAlchemy
- Provides consulting services focused on customer communications through the Internet, and the development of online communities and knowledge networks.
- http://www.socialchemy.com/
MindTree Consulting
- Business to consumer services.
- http://www.mindtree.com/
Mamut
- Provider of CRM and Internet solutions to small businesses worldwide.
- http://www.mamut.com/
Fulfillment Plus
- Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.
- http://www.fulfillmentplus.com/
Kovair Inc.
- Consulting services covering CRM and strategic relationship management.
- http://www.kovair.com
NowDocs
- How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.
- http://www.nowdocs.com/
Tier1 Innovation
- Leading provider of eBusiness and customer relationship management (CRM) consulting and implementation services.
- http://www.tier1innovation.com
Associated Software Corporation
- This site provides useful information, tools and links for customer purchase and upsell.
- http://www.associatedsoftware.com/sys-tmpl/callcentersolutions/
The Cross Country Group
- Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.
- http://www.ccgroup.com
eLoyalty
- Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.
- http://www.eloyaltyco.com/
Strengthbank
- Offers professional keynote and customer service seminars.
- http://www.strengthbank.com/index2.html
The Interchange Group UK
- Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.
- http://www2.interchange.co.uk
Softlab
- IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.
- http://www.softlab.com
Customer Inc
- Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
- http://www.customer-inc.com
Joe Turner
- Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982
- http://www.joeturner.com/