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Making Knowledge Management Work With Service Management

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Link Title: Making Knowledge Management Work With Service Management Open in a new window
Link URL: http://www.intranetjournal.com/articles/200309/ij_09_04_03a.html
Link Details: Discusses how knowledge management in the IT world has always suffered from a lack of context that KM is clearly designed to fix and suggests that service management may be the answer. By Michael Pastore.
Category: Top : Reference : Knowledge_Management : Publications : Articles
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Making Knowledge Management Work With Service Management