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  Web Usability (101)

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Featured Websites in this category
http://www.nap.edu/readingroom/books/screen/index.html#contents
Featured Site More Than Screen Deep Open in a new browser windowLink Details
- Computer Science and Telecommunications Board (CSTB) of the National Research Council convened a steering committee to evaluate and suggest fruitful directions for progress in user interfaces to computing and communications systems. A very informative sit
- http://www.nap.edu/readingroom/books/screen/index.html#contents

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Regular Websites in this category

Opquast Open in a new windowLink Details
- A list of best practices intended to improve the quality of on-line services.
- http://www.opquast.com/

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Universal Usability Open in a new windowLink Details
- Includes an online version of the book "Access by Design: A Guide to Universal Usability for Web Designers" by Sarah Horton, along with links to other useful resources.
- http://universalusability.com/

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Norman, Don: Human Centred Design Open in a new windowLink Details
- Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen.
- http://www.jnd.org/dn.mss/gratuitous_grap.html

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Adobe - Flash : Usability Open in a new windowLink Details
- Usability tips, examples, test case, quotes, related articles and a Flash forum for site developers.
- http://www.adobe.com/devnet/flash/testing_usability.html

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Webmaster's Corner Open in a new windowLink Details
- A commentary on web usability, design, and direction aimed at the beginning web developer.
- http://www.newramp.com/webmasters/archive.asp

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Jeffrey Veen: The Usability of Subscribing to Feeds Open in a new windowLink Details
- RSS feeds are surprisingly difficult for the average user to use.
- http://www.veen.com/jeff/archives/000733.html

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Eyetools Research Open in a new windowLink Details
- Greg Edwards on design and content optimization through eyetrack testing: measuring what people read, look at, skip, and ignore on webpages.
- http://blog.eyetools.net/

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Various: WebWord Interviews with the Experts Open in a new windowLink Details
- Site includes usability articles written by John S. Rhodes. This page is a good starting point.
- http://webword.com/interviews/index.html

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Tognazzini, Bruce: First Principles Open in a new windowLink Details
- Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services.
- http://www.asktog.com/basics/firstPrinciples.html

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Szuc, Daniel: Usability in Hong Kong Open in a new windowLink Details
- Interview detailing the approach to web usability in Hong Kong.
- http://webword.com/interviews/szuc.html

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Spool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective Open in a new windowLink Details
- "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.
- http://www.ddj.com/documents/s=2894/nam1012433861/

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Spool, Jared: Hard Evidence from Research Open in a new windowLink Details
- Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted
- http://www.ddj.com/documents/s=2894/nam1012433859/

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Schaffer, Eric: How to Develop an Effective GUI Standard -- PDF file Open in a new windowLink Details
- From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.
- http://www.humanfactors.com/downloads/guistandards.pdf

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Schaffer, Eric: How to Develop a Corporate Intranet Standard Open in a new windowLink Details
- From the consultants of Human Factors International.
- http://www.humanfactors.com/downloads/webstandards.pdf

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Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo! Open in a new windowLink Details
- Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets.
- http://www.ddj.com/documents/s=3011/nam1012433819/

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Rosenfeld, Lou: Is Less Really More? Open in a new windowLink Details
- When it comes to the usability factor of tables of contents, is less really more?
- http://www.ddj.com/documents/s=2890/nam1012433856/

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Morville, Peter: Virtual Documents: The Challenges of Chunking Open in a new windowLink Details
- Advice for determining a level of granularity in breaking up documents for online viewing.
- http://www.ddj.com/documents/s=2604/nam1012432737/

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Morville, Peter: Building a Synonymous Search Index Open in a new windowLink Details
- Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.
- http://www.ddj.com/documents/s=2879/nam1012433844/

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Jef Raskin Open in a new windowLink Details
- A site by and about Jef Raskin, interactive systems design expert.
- http://jef.raskincenter.org/

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Schroeder, Will: Testing Web Sites with Eye-Tracking Open in a new windowLink Details
- Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site.
- http://www.uie.com/articles/eye_tracking/

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Roger C. Parker - Eleven Common Web Page Design Frustrations and How To Cure Them Open in a new windowLink Details
- How to keep web page design from interfering with communication to visitors.
- http://www.newentrepreneur.com/Resources/Articles/12_Com_Mis/12_com_mis.html

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Some Simple Techniques In Making Your Website Accessible Open in a new windowLink Details
- Tutorial by Andrew Pae, Technical Coordinator at the ADAPTS Office at Georgia Tech. General design principles plus resources for additional information.
- http://www.adapts.gatech.edu/general_resources/webaccess.htm

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Improving Web Site Usability and Appeal Open in a new windowLink Details
- Guidelines compiled by MSN Usability Research to provide designers and producers with ideas to increase the usability and appeal of Web sites.
- http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsiteplan/html/improvingsiteusa.asp

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Publish.com - Five Usability Principles For Web Design Open in a new windowLink Details
- Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control.
- http://www.findarticles.com/p/articles/mi_zd4149/is_200309/ai_n9477209

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Publish.com - Usability Matters Open in a new windowLink Details
- Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers."
- http://www.publish.com/article2/0,,1762078,00.asp

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Publish.com - Flash and Usability Open in a new windowLink Details
- Guidelines for usable Flash, By Ilise Benun.
- http://www.publish.com/article2/0,,1757914,00.asp

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Scottberkun.com Open in a new windowLink Details
- Expert columns on web usability, interaction and web design.
- http://www.scottberkun.com/essays/

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Web Usability Articles Open in a new windowLink Details
- Several years of usability-related articles from Digital Web Magazine.
- http://www.digital-web.com/topics/usability/

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alt tags - Muddling Through Open in a new windowLink Details
- Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn’t clear what they are supposed to do in any given situation."
- http://www.alttags.org/archives/2004/06/29/37/

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Croc O' Lyle Open in a new windowLink Details
- Weblog by a practicing User Experience Architect. Usually about usability, design information architecture and e-business.
- http://crocolyle.blogspot.com

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Bohmann Usability Open in a new windowLink Details
- News weblog covering web usability in Europe.
- http://www.bohmann.dk/observations/

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Pointafter.com - 20 Do's and Don'ts of Web Usability Open in a new windowLink Details
- Tips from George Prociuk.
- http://www.pointafter.com/Archives/nl0204.htm

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Principia Hypertextica: Introduction Open in a new windowLink Details
- A mathematics educator's view of web design. Encourages speed, accessibility, validity, and navigability. Discusses difficulties of math typesetting on the web.
- http://www.cst.cmich.edu/users/chaff1ra/m132/WWW/type/

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Vaspers the Grate Open in a new windowLink Details
- Insights into web writing, user-focused web design, and web credibility enhancement.
- http://vaspersthegrate.blogspot.com/

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Vaspers the Grate: Web Credibility Destroyers Open in a new windowLink Details
- List of design issues that pollute an overall impression of trustworthiness and dependability.
- http://vaspersthegrate.blogspot.com/2004/06/web-credibility-destroyers.html

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Adaptive Path - 90% of All Usability Testing is Useless Open in a new windowLink Details
- Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it."
- http://www.adaptivepath.com/publications/essays/archives/000328.php

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Hot Text: Web Writing That Works Open in a new windowLink Details
- Articles from trainer-writer team Jonathan and Lisa Price. Ideas and services for web writers, editors, and content managers.
- http://www.webwritingthatworks.com/

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STC SIG - Usability Open in a new windowLink Details
- Forum to share information, resources and experiences on issues related to the usability and user-centered design. It is the home of the Usability Special Interest Group of the Society for Technical Communication.
- http://www.stcsig.org/usability/

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Don't Link to Us Open in a new windowLink Details
- Highlights stupid linking policies by linking to web sites that attempt to impose substantial restrictions on other sites that link to them.
- http://www.dontlink.com

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Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox) Open in a new windowLink Details
- Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show.
- http://www.useit.com/alertbox/20031222.html

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Nielsen Norman Group Open in a new windowLink Details
- Reports and columns on usability and human interface design by Jakob Nielsen, Don Norman, and Bruce 'Tog' Tognazzini.
- http://www.nngroup.com/reports/

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Klariti Guide to Usability and Information Architecture Open in a new windowLink Details
- Directory contains over 500 links, mainly to scholarly articles.
- http://www.klariti.com/information-architecture/

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Java Software Human Interface Open in a new windowLink Details
- Essential information about human interface design and usability for applications and applets written in the Java programming language.
- http://java.sun.com/developer/techDocs/hi/

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Comparison of Usability Evaluation Methods Open in a new windowLink Details
- A listing of the most popular methods for determining usability, including the advantages and disadvantages of each.
- http://www.userdesign.com/usability_uem.html

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IBM DeveloperWorks: Web Architecture Open in a new windowLink Details
- Offering tools needed to understand usability and accessibility issues. Includes materials that can help you create user-centered applications and gain insight into accessibility challenges.
- http://www-136.ibm.com/developerworks/web/

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AgeLight Institute Open in a new windowLink Details
- Guidelines written for webmasters, communicators and marketers to assist with website design for maximum usability for seniors and older internet users.
- http://www.agelight.com/Resources/webdesign.htm

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The Scent of Information Open in a new windowLink Details
- The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's
- http://www.ddj.com/documents/s=3110/nam1012433977/

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BBC News Open in a new windowLink Details
- Web design 'causes confusion' - Web designers are not on the same wavelength as surfers when it comes to creating sites, says a US study.
- http://news.bbc.co.uk/1/hi/sci/tech/2041040.stm

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Seattletimes.com: A primer for a good Web page Open in a new windowLink Details
- Users want indicators of how good (e.e., current, accurate, credible) the page's information is.
- http://archives.seattletimes.nwsource.com/cgi-bin/texis.cgi/web/vortex/display?slug=issu&date=19980329

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Human Factors International - Web Usability Tips Open in a new windowLink Details
- These tips are provided to help you improve the interaction between humans and computers in your web design.
- http://www.humanfactors.com/downloads/10tips.asp

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CNET.com - Study: Design lacking in e-tail sites Open in a new windowLink Details
- The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving.
- http://news.com.com/2100-1017-931274.html

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Readability Of Websites With Various Foreground/Background Color Combinations, Font Types And Word Styles Open in a new windowLink Details
- 1997 psychology research project by Alyson L. Hill at Stephen F. Austin State University. Participants scanned simulated websites for a target word; readability was inferred from reaction time.
- http://hubel.sfasu.edu/research/AHNCUR.html

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WDVL: Usability Testing in Practice Open in a new windowLink Details
- Reveals one company's usability testing practices and procesures.
- http://wdvl.internet.com/Authoring/Design/UsabilityTesting/

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eShopability Open in a new windowLink Details
- Provides design and usability information and advice on how to convert browsers into buyers and keep them, analysis and trends. Free fortnightly newsletter.
- http://www.eshopability.com

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Usability Must Die Open in a new windowLink Details
- Examines what's wrong with the usability movement, with some humour, and experiences from the coal face of software design.
- http://www.usabilitymustdie.com

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Stevesdomain.net Open in a new windowLink Details
- Focuses on furthering the education of web related topics, including web design and navigation tips, advice and techniques.
- http://www.stevesdomain.net/

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User-Friendly Web Sites for All Ages, Microsoft PressPass Open in a new windowLink Details
- Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessable for the adult community. A white paper issued by Microsoft, "Effective Web Design Considerations for Older Adults." is avail
- http://www.microsoft.com/PressPass/press/1999/May99/GuidelinePR.asp

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User Interface Design - Software Design Smorgasbord Open in a new windowLink Details
- A comprehensive resource page on UI Design, maintained by Craig Marion, the webmaster of Chester County Internet Services.
- http://www.chesco.com/~cmarion/Design/UIDesign.html

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Web Usability Findings Open in a new windowLink Details
- Compilation of surveys of web usability engineering and test results.
- http://www-personal.umich.edu/~bing/oversite/webusefind.html

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Web Development Open in a new windowLink Details
- A summary of the complete life cycle of web development: planning, analysis, design, implementation, and promotion. Key practices and online resources are given for each process. By John December, author of numerous material for web development methodolo
- http://www.december.com/web/develop.html

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JavaScript and Web Site Usability Open in a new windowLink Details
- An Interview with JavaScript Guru, Mr. Danny Goodman on how JavaScript can make a web site easier to use.
- http://webword.com/interviews/goodman.html

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A Heuristic Evaluation of a World Wide Web Prototype Open in a new windowLink Details
- Experiment by the Bureau of Labor Statistics(BLS)finding a large number of usability problems that were identified and suggestions for correction.
- http://stats.bls.gov/ore/htm_papers/st960160.htm

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7 Debilitating Diseases of Business Websites Open in a new windowLink Details
- Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998.
- http://www.wilsonweb.com/articles/7diseases.htm

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Usability Matters Open in a new windowLink Details
- From the Usability Matters Group at the Linköping University in Sweden. Their goal is to make computer systems more usable. The 1995 essay "Perspectives on Usability" by Jonas Löwgren is available for download in PDF format.
- http://www.ida.liu.se/labs/aslab/groups/um/

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ShoreWalker Open in a new windowLink Details
- Covers every area of good site design as well as what not to do. Steers you away from hype and towards more practical, user-friendly Web design. Based in Australia.
- http://www.shorewalker.com/

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Designing a More Usable World Open in a new windowLink Details
- Trace Research and Development Center at the University of Wisconsin. Excellent guidelines for universal web design.
- http://trace.wisc.edu/world/

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GVU: The Graphics, Visualization and Usability Center Open in a new windowLink Details
- Development of new technologies in graphics, usability and visualization.
- http://www.cc.gatech.edu/gvu/gvutop.html

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Starling Access Services Open in a new windowLink Details
- Interesting definition of Accessible Web Design. For use by "anyone, any web browsing technology and any site".
- http://www.starlingweb.com/webac.htm

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Guide to Usability for Software Engineers (GUSE) Open in a new windowLink Details
- Pages collected by the University of Maryland, Masters of Software Engineering. These guidelines will assist software engineers to create effective user interfaces.
- http://otal.umd.edu/guse/

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Usable Webs Open in a new windowLink Details
- Information on basic web usability principles, including hints on helping search engines find your site. Web usability assessments and content development are available.
- http://www.usablewebs.com/

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Usability First Open in a new windowLink Details
- Diamond Bullet Design offers their experience and knowledge on website and software usability.
- http://www.usabilityfirst.com/

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Usability Engineering Open in a new windowLink Details
- "Designing for Ease Use", Article written by Corporate Solutions Consulting (UK)on usability engineering.
- http://www.consult-me.co.uk/csc-usability-engineering-page.htm

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Art and the Zen of Web Sites Open in a new windowLink Details
- Suggestions and guidelines for putting together a usable and attractive web site.
- http://www.tlc-systems.com/webtips.shtml

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Useit.com Open in a new windowLink Details
- Jakob Nielsen shares his thoughts on usability.
- http://www.useit.com

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100 Things to Do to Make a Better Site Open in a new windowLink Details
- List of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic.
- http://philip.greenspun.com/wtr/100-things

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Usability.gov Open in a new windowLink Details
- Provided by the National Cancer Institute. Includes information and resources on making web sites and other user interfaces more useful, usable, and accessible. News and current publications and additional links are provided.
- http://www.usability.gov/

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Theory Open in a new windowLink Details
- A weekly column by Adam Baker that discusses web usability, interface, and interaction design. Includes previous columns for review.
- http://www.merges.net/theory/

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WebMetric Tools Open in a new windowLink Details
- Good usability is vital to the success of any web site. This site has downloadable sets of web evaluation tools to assist in analysis of a web page based on numerous usability guidelines. Registration is required (free).
- http://zing.ncsl.nist.gov/WebTools/

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WEBehavior Open in a new windowLink Details
- A behavioral research, usability testing, and customer experience evaluation firm.
- http://www.webehavior.com/

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The WDVL: Designing Attractive Web Pages Open in a new windowLink Details
- Before you can design avant-garde Web pages, you have to know what the rules are before you try to break, bend or amend them.
- http://wdvl.com/Authoring/Design/Pages/

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Internet Brothers: Helpware for the Cybercommunity Open in a new windowLink Details
- Expanding web community by offering free tips and tutorials about HTML and DHTML, graphics editing, site promotion, digital photography, and desktop publishing. Presented often with a touch of humor, and always with examples.
- http://internetbrothers.com/

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Usability Professionals' Association Open in a new windowLink Details
- The UPA's purpose is to promote usability concepts and techniques worldwide.
- http://www.upassoc.org/

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